Privacy Policy
Zentroxa Luxar - Machine Learning Finance Platform
Domain: zentroxaluxar.com
Effective Date: March 15, 2025
1. Introduction and Overview
Welcome to Zentroxa Luxar's privacy policy. This document explains how we collect, use, protect, and manage your personal information when you interact with our machine learning finance education platform. We understand that privacy matters to you, and it matters to us too.
As an educational platform focused on machine learning applications in finance, we process various types of information to provide you with quality learning experiences. This policy applies to all users accessing our services from Bangladesh and other locations where we operate.
Important: By using our platform, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this privacy policy, please do not use our services.
2. Information We Collect
We collect different types of information to provide and improve our services. Here's what we gather and why:
Personal Information
Name, email address, phone number, and educational background when you register for courses or contact us.
Learning Progress Data
Course completion status, quiz results, assignment submissions, and learning preferences to track your progress.
Technical Information
IP address, browser type, device information, and usage patterns to maintain platform security and performance.
Communication Data
Messages, support inquiries, feedback, and correspondence with our team for customer service purposes.
How We Collect Information
- Direct registration and account creation processes
- Course enrollment and learning activity tracking
- Customer support interactions and feedback forms
- Website analytics and performance monitoring tools
- Email communications and newsletter subscriptions
3. How We Use Your Information
Your information helps us deliver better educational experiences and maintain a secure platform. We use your data for specific purposes:
Educational Services
We process your learning data to track progress, recommend relevant content, and provide personalized educational experiences. This includes analyzing your performance on quizzes and assignments to suggest areas for improvement.
Platform Management
Technical information helps us maintain platform security, prevent fraud, and ensure optimal performance. We monitor usage patterns to identify potential issues and improve user experience.
Communication and Support
Contact information allows us to respond to inquiries, provide customer support, and send important updates about courses or platform changes. We may also use this information to gather feedback on our services.
Specific Use Cases
4. Information Sharing and Disclosure
We don't sell or rent your personal information to third parties. However, there are specific circumstances where we may share information:
Service Providers
We work with trusted third-party service providers who help us operate our platform. These include hosting services, email providers, and analytics tools. All service providers are required to maintain confidentiality and use your information only for specified purposes.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation. This includes compliance with Bangladesh data protection laws and international legal obligations.
Business Transfers
In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
5. Your Privacy Rights
You have several rights regarding your personal information. We respect these rights and provide mechanisms to exercise them:
Access Rights
Request a copy of all personal information we hold about you, including learning progress and account details.
Correction Rights
Update or correct any inaccurate or incomplete personal information in your account.
Deletion Rights
Request deletion of your personal information, subject to legal and operational requirements.
Portability Rights
Receive your data in a structured, commonly used format for transfer to another service.
Objection Rights
Object to certain types of data processing, including direct marketing communications.
Restriction Rights
Request restriction of processing your data under specific circumstances.
How to Exercise Your Rights
To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may require identity verification to protect your information.
6. Data Security and Protection
Protecting your information is a top priority. We implement multiple layers of security to safeguard your data:
Technical Safeguards
Operational Safeguards
Our team follows strict data handling procedures. Access to personal information is limited to authorized personnel who need it for their job responsibilities. All staff receive privacy training and are bound by confidentiality agreements.
Despite our security measures, no system is completely secure. If you notice any suspicious activity in your account, contact us immediately.
7. Data Retention and Deletion
We retain your information only as long as necessary to provide services and comply with legal obligations:
Account Information
Personal account details are kept while your account remains active. After account closure, we may retain certain information for up to 7 years to comply with financial record-keeping requirements.
Learning Records
Course completion records and certificates are maintained indefinitely to verify educational achievements. However, detailed learning analytics may be anonymized after 3 years.
Communication Records
Customer support conversations and correspondence are retained for 2 years to improve service quality and resolve potential disputes.
Automated Deletion: Our systems automatically remove temporary data, session information, and analytics logs according to predefined schedules to minimize data retention.
8. International Data Transfers
As our platform serves users internationally, your information may be processed in countries outside Bangladesh. We ensure adequate protection through:
- Selecting service providers with strong privacy commitments
- Using standard contractual clauses for data transfer agreements
- Regular assessment of data protection adequacy in destination countries
- Implementation of additional safeguards where necessary
9. Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance user experience and analyze platform usage:
Essential Cookies
These cookies are necessary for platform functionality, including login sessions, security features, and basic navigation. They cannot be disabled without affecting platform performance.
Analytics Cookies
We use analytics tools to understand how users interact with our platform. This information helps us improve course content and user experience. You can opt out of analytics tracking through your browser settings.
Managing Cookie Preferences
Most web browsers allow you to control cookie settings through their preferences. However, disabling certain cookies may limit platform functionality.
10. Changes to This Privacy Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes:
- We'll notify registered users via email
- We'll post a notice on our platform highlighting the changes
- We'll update the "Last Modified" date at the top of this policy
- We'll provide a summary of key changes when applicable
Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may close your account or contact us to discuss concerns.
Contact Information
Privacy Officer: Zentroxa Luxar Privacy Team
Address: 1/A, Manipuri Rajbari, Mirza Jangal Rd, Sylhet 3100, Bangladesh
Email: info@zentroxaluxar.com
Phone: +8801751485002
Response Time: We aim to respond to privacy inquiries within 5 business days